Senior delivery leader with 20+ years running large technology programs for Fortune 50 clients in telecom, media and technology. I stabilize troubled programs, install governance that sticks, and grow accounts through delivery. I combine P&L ownership and C-level client partnership with applied AI work and five Salesforce certifications.
Principal Consultant
- Built PRISM, a 116-practice delivery assessment framework (web app and workbook) for program health, governance and recovery engagements, benchmarked against PMBOK, Scrum, DORA and ITIL.
- Use Claude, Perplexity, NotebookLM and Gemini to speed up planning, research, proposals and documentation.
Client Partner
- Owned the P&L, contracts and renewals for enterprise manufacturing and automotive accounts, and led their transition from Atos.
- Exceeded 2023 revenue targets and earned top client satisfaction scores, including a perfect score. Rolled out a governance scorecard to stabilize delivery.
Client Partner (VP, Client Services)
- Led a stagnant account to its FY22 revenue targets and grew data practice revenue 198%.
- Delivered a DevOps transformation: order volume up 267%, sprint velocity up 28%.
Client Partner
- Wipro: took over an at-risk technology account (custom development, testing and ServiceNow), clarified contract obligations and installed Best-in-Class governance, restoring SLA compliance and client confidence. Turned a request for more no-cost ServiceNow staff into a supplemental SOW, increasing ServiceNow billings by more than 75%.
- LTI: hired to lead a large media and entertainment account; reassigned to new-business development when COVID-19 cut the client's projects in 2020.
Account Manager to Senior Engagement Partner
- Engagement Partner on a $170M account for a Fortune 50 communications and media client: 200+ projects, a 2,100+ person global team and 7 engagement managers. The account won Cognizant's C2020 implementation award (2018). Then grew a wireless account from $49M to $83M.
- Built the business case for a legacy-network migration (ATM to Metro-Ethernet), projecting $150M in combined revenue uplift and operating savings; proposed a small-market rollout to test churn risk, then led two live markets where monthly recurring charges increased 40% for migrated customers.
- As Account Manager, grew a portfolio from $2.6M to $27M across 30+ concurrent projects in billing, order management, service assurance and data engineering, and won an $11M BPO engagement.
Program recovery
Taking programs that have slipped on scope, schedule or trust and putting them back on a steady, measured footing.
Governance that sticks
Operating rhythms, scorecards and escalation paths that teams keep using after the consultants leave.
Client and P&L leadership
C-level relationships, contracts and renewals, and growing accounts by delivering well.
Applied AI
Hands-on with AI tools in daily work, PMI generative AI training, and a practical view of where AI pays off in delivery. Backed by five Salesforce certifications.
PRISM delivery assessment
A structured health check for any IT program: 116 practices scored 1–4, filtered by methodology (predictive, agile or hybrid), with current-versus-previous scorecards. It grew out of the governance model I used to recover programs at Cognizant, Wipro and Eviden.
Certifications
- Project Management Professional (PMP)
- Certified ScrumMaster (CSM)
- Certified Scrum Product Owner (CSPO)
- SAFe Practitioner
- Microsoft Azure Fundamentals
Salesforce
- Salesforce Certified Agentforce Sales Consultant
- Salesforce Certified Agentforce Service Consultant
- Salesforce Certified Platform Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer
Education & service
- MBA, Technology Management
- BA, Political Science, NC State University
- U.S. Army, Infantry
- NC Army National Guard
Let's talk.
I'm looking for senior program management and AI delivery leadership roles, remote or Raleigh-based, including state and federal positions. Résumé available on request.