Senior delivery leader with 20+ years running large technology programs for Fortune 50 clients in telecom, media and technology. I stabilize troubled programs, install governance that sticks, and grow accounts through delivery. I combine P&L ownership and C-level client partnership with hands-on Salesforce and applied AI work.
Principal Consultant
- Built PRISM, a 116-practice delivery assessment framework benchmarked against PMBOK, Scrum, DORA and ITIL, with Salesforce and AI modules.
- Advise early-stage AI companies on delivery, go-to-market and operations, including a website and CRM assessment for an AI infrastructure startup and a feasibility assessment for an agtech venture.
Client Partner
- Owned the P&L, contracts and renewals for enterprise manufacturing and automotive accounts, and led their transition from Atos.
- Exceeded 2023 revenue targets and earned top client satisfaction scores, including a perfect score. Rolled out a governance scorecard to stabilize delivery.
Vice President, Client Services
- Turned around a stagnant account, on track to beat its FY23 target by 11.7%, and grew data practice revenue 198%.
- Delivered a DevOps transformation: order volume up 267%, sprint velocity up 28%.
Client Partner
- Stabilized ServiceNow delivery on a $20M+ account, restoring SLA compliance and client confidence.
Client Partner
- Led a $170M+ account and a 2,100+ person global team for a Fortune 50 technology client; won Cognizant's Best Account Award (2018).
- Oversaw 30+ concurrent projects across billing, order management, service assurance and data engineering. Won an $11M BPO engagement, delivered on time and on budget.
Program recovery
Taking programs that have slipped on scope, schedule or trust and putting them back on a steady, measured footing.
Governance that sticks
Operating rhythms, scorecards and escalation paths that teams keep using after the consultants leave.
Client and P&L leadership
C-level relationships, contracts and renewals, and growing accounts by delivering well.
Applied AI and Salesforce
Hands-on with AI tools in daily work, five Salesforce certifications, and a practical view of where AI pays off.
PRISM delivery assessment
A structured health check for any IT program: 116 practices scored 1–4, filtered by methodology (predictive, agile or hybrid), with current-versus-previous scorecards. It grew out of the governance model I used to recover programs at Cognizant, Wipro and Eviden.
Certifications
- Project Management Professional (PMP)
- Certified ScrumMaster (CSM)
- Certified Scrum Product Owner (CSPO)
- Microsoft Azure Fundamentals
Salesforce
- Agentforce Sales Consultant
- Agentforce Service Consultant
- Platform Administrator
- Platform App Builder
- Platform Developer
Education & service
- MBA, Technology Management
- BA, Political Science, NC State University
- U.S. Army, Infantry
- NC Army National Guard
Let's talk.
I'm looking for senior program management and AI delivery leadership roles, remote or Raleigh-based, including state and federal positions. Résumé available on request.